Cancellation, Refund & Transfer Policy

We know plans can change. Because our experiences are intentionally small and involve commitments to venues, artists and local partners, the policies below help us balance flexibility for our guests with those commitments.

Multi-day Manual Breaks

Payment & Booking

A €750 deposit per person is required to secure your place. Your booking is confirmed once the deposit has been received.

The remaining amount is due 60 days before the experience begins.

• If you paid the deposit by card (including Apple Pay, Google Pay or a card saved with Link), the balance will be charged automatically to the same payment method on that date. You authorise this charge when booking. We'll send you a reminder 7 days before.
• If you paid by any other method (such as MB WAY or Revolut Pay), we'll email you a secure payment link 7 days before the due date.

If the balance can't be collected by the deadline, we reserve the right to release your place.

Bookings made less than 60 days before the experience are paid in full at the time of booking.

Cancellations & Refunds

Within 48 hours of booking

You can cancel for any reason and receive a 100% refund.

The 48-hour window applies to every booking, including bookings made close to the experience.

More than 90 days before the experience

You can cancel and receive a full refund of your €750 deposit.

Between 90 and 60 days before the experience

Your €750 deposit is non-refundable, but you can transfer your place to someone else at no additional cost.

60 days before the experience

Your remaining balance is due. From this point, your full booking is non-refundable.

Between 60 and 14 days before the experience

Your booking remains non-refundable, but you can still transfer your place to another person at no additional cost.

Less than 14 days before the experience

Bookings are non-refundable and non-transferable.

Transferring Your Place

If your plans change, you can transfer your booking to someone else at no additional cost up to 14 days before the experience begins.

Please email us at hello@themanualbreak.com with the new guest's name and details.

Half-day & Special Events

Payment is made in full at the time of booking.

Tickets for our half-day and special events are non-refundable.

If you can no longer attend and would like to transfer your ticket to someone else, please email us at hello@themanualbreak.com with the new guest's name and details.

If We Cancel or Change an Experience

If The Manual Break cancels an experience or event, you will receive a 100% refund of all payments made to us.

Each Manual Break needs a minimum number of guests to go ahead. If it isn't reached, we'll let you know by 3 January 2027 and refund 100% of what you've paid. We recommend waiting for this confirmation before booking non-refundable travel.

If we need to change the dates of a multi-day experience due to circumstances beyond our reasonable control, you may choose to transfer your booking to the new dates or receive a full refund of the amounts paid to us.

What's Not Covered

We cannot reimburse travel, transport, accommodation booked separately, or other external costs associated with attending a Manual Break.

For multi-day experiences, we recommend taking out appropriate travel insurance covering cancellation and unexpected changes to your plans.

Questions or Changes

For cancellations, transfers or questions about your booking, please contact hello@themanualbreak.com with the subject "Cancellation / Transfer".